General Terms and Conditions of Services

  1. Service Description: The Service Provider agrees to provide web hosting, server hosting, VoIP application hosting, VoIP soft switch services, VIBE VPN licensing, and hosting as described in the service agreement or purchase order.
  2. Payment and Billing: The Client agrees to pay the fees for the Services by the due date mentioned in the invoice, and failure to do so may result in the suspension or termination of the Services.
  3. Term and Termination: The term of the Services shall be specified in the agreement, and either party may terminate the Services with prior written notice for a material breach.
  4. Intellectual Property: The Client acknowledges that all intellectual property rights related to the Services are owned by the Service Provider and agrees not to infringe upon those rights.
  5. Confidentiality: Both parties agree to keep any confidential information received during the provision of the Services confidential and to use it solely for the purpose of fulfilling their obligations under the agreement.
  6. Limitation of Liability: The Service Provider shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the Services.
  7. Data Privacy: The Service Provider agrees to handle any personal data provided by the Client in compliance with applicable data protection laws and regulations.
  8. Service Level Agreement: The Service Provider will make commercially reasonable efforts to ensure the availability and performance of the Services, but does not guarantee uninterrupted or error-free service.
  9. Client Responsibilities: The Client is responsible for maintaining the security and confidentiality of their account credentials and for any activity that occurs under their account.
  10. Suspension or Termination: The Service Provider may suspend or terminate the Services immediately if the Client violates any terms of the agreement or engages in illegal or unauthorized activities.
  11. Support and Maintenance: The Service Provider will provide reasonable technical support and maintenance for the Services during the agreed-upon support hours.
  12. Force Majeure: Neither party shall be liable for any delay or failure to perform its obligations under the agreement due to circumstances beyond their reasonable control.
  13. Governing Law: The agreement shall be governed by and construed in accordance with the laws of the jurisdiction where the Service Provider is located.
  14. Dispute Resolution: Any disputes arising out of or in connection with the agreement shall be resolved through good-faith negotiations between the parties.
  15. Amendments: Any amendments or modifications to the agreement must be agreed upon in writing by both parties.
  16. Severability: If any provision of the agreement is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
  17. Waiver: The failure of either party to enforce any provision of the agreement shall not be considered a waiver of that provision or the right to enforce it at a later time.
  18. Assignment: The agreement may not be assigned or transferred by either party without the prior written consent of the other party.
  19. Relationship of the Parties: The agreement does not create a partnership, joint venture, agency, or employment relationship between the parties.
  20. Entire Agreement: The agreement represents the entire understanding and agreement between the Service Provider and the Client and supersedes any prior agreements or understandings.